From Cluttered Desks to Click and Send
Clonard Credit Union is a large financial services organisation with over 100 employees, operating in a highly regulated environment where accuracy, efficiency, and data security are critical. Like many credit unions, it relies heavily on outbound mail to communicate with members, including loan letters, regulatory notices, and AGM communications.
As mail volumes increased, Clonard Credit Union needed a more efficient and secure way to manage its communications while reducing operational costs and staff workload.
The Challenge
Before moving to Hybrid Mail, all mail was handled manually in house. Staff were responsible for printing, enveloping, franking, and posting letters, which resulted in more than 20 hours per week being lost to physical mail handling.
There was no way to track or confirm delivery, making it difficult to respond to member queries or prove compliance. Costs for paper, ink, envelopes, franking, and printer servicing continued to rise, while seasonal surges such as AGM notices and loan correspondence caused significant delays. Returned mail was also difficult to monitor and process efficiently.
The Solution
Clonard Credit Union transitioned fully to our Hybrid Mail solution, replacing manual processes with a secure, fully managed print, pack, and post service. Letters could be uploaded securely via PDF or API, with same day dispatch for items.
The integration was completed within 48 hours, supported by a dedicated account management team. Built in tracking provided visibility over outbound and returned mail, while strict GDPR and ISO27001 compliance ensured that member data was handled securely at every stage. A site visit and system demonstration were also provided to give complete confidence in the security and reliability of the process.
The Results
The impact of moving to Hybrid Mail was immediate and measurable. Mail processing times were reduced from up to five days to just 24 hours, significantly improving communication speed with members.
The credit union achieved a 42 percent reduction in mail related costs through lower postage rates and the removal of manual processing expenses. Staff time spent managing physical mail was reduced by approximately 60 percent, freeing teams to focus on higher value member services. In addition, the move contributed to a measurable reduction in carbon footprint, with mail production powered by renewable energy.
Why Hybrid Mail Works for Credit Unions
Hybrid Mail offers credit unions a practical way to modernise communications without compromising security or compliance. By removing manual handling, organisations reduce costs, improve turnaround times, and gain full visibility over mail delivery.
For regulated financial institutions, the combination of traceability, data protection, and operational efficiency makes Hybrid Mail a reliable and scalable solution for both everyday correspondence and high-volume mailings.
Supporting Efficient Member Communication
If your credit union is looking to reduce costs, improve efficiency, and reclaim valuable staff time, our Hybrid Mail solution can help streamline operations while maintaining trust and compliance. With fast setup, secure processing, and measurable results, Hybrid Mail supports better communication with members and a more efficient internal workflow.
